14-Day Return Policy:
(from date of receipt)
The Biological Protection Company values your satisfaction. If you are not happy with your purchase or if you discover a manufacturing defect, please email us at firstname.lastname@example.org and we will be in touch within 2 business days.
In the email please include your name (or organization’s name), date of purchase and reason for return. If the return is due to a manufacturing defect, please attach pictures of the mask with particular attention on the defect to the email. If the mask(s) haven’t been worn and you want a refund, please attach pictures of the mask(s) in the original packing. When we contact you, we will discuss the return steps to ship the mask(s) back to us. Once we receive the masks, a refund will be issued less shipping costs unless a manufacturing defect.
TBPC reserves the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. Items received after the 14-day period or in a condition that is not compliant with our return policy, or consistent with the pictures emailed to us, will be shipped back at the customer’s expense.